FREQUENTLY ASKED QUESTIONS
WHY DOES MY ORDER SAY IT IS PENDING?
When your order status states "pending," your order is currently being processed and packed for shipment.
HOW CAN I TRACK THE STATUS OF MY ORDER?
Once your order has been shipped, a confirmation email will be sent to your email address. The email will contain the shipping service used to send your package as well as the tracking number. You can visit the website of the shipping service used(UPS.com or FEDEX.com or DHL.com) and enter the tracking number to check on the status of the delivery your package.
HOW LONG WILL IT TAKE FOR ME TO RECEIVE MY ORDER?
Our website guarantees your order will leave our warehouse within 2 business days from the date it was placed. Once shipped: Standard Shipping: 4-10 business days / Priority Shipping: 2-3 business days.
Note: When the billing address does not match the shipping address, liv-vogue.com has the right to hold your package until verification has been made. Please read the <Shipping Information> section for further information.
MY ORDER STATUS STILL STATES PENDING AFTER 2 BUSINESS DAYS. WHAT DO I DO?
Please call our office during regular business hours for detailed information regarding your order. Your can reach us at +852 8172 3655 from the h ours of 8:00am - 4:00pm Pacific Standard Time
WHERE IS MY ORDER SHIPPING FROM?
All online orders are shipped from Los Angeles, California.
THE TRACKING NUMBER STATES THAT MY ORDER WAS DELIVERED, BUT I HAVEN'T RECEIVED IT YET. WHAT DO I DO?
Please contact the shipping carrier immediately. Please be prepared to provide them with your tracking number. After speaking with the shipping carrier, please give us a call to document the situation and to assist you in recovering the lost package.
WHAT IS YOUR RETURN POLICY?
If for any reason you are unsatisfied with your online liv-vogue.com purchase, you can return the unwanted items to our warehouse within 21 days of receipt for a refund or a free exchange. The 21 day mark will be calculated by the original purchase delivery date as stated on the tracking record of your shipment. Please read our <Returns and Exchange Policy> for detailed information regarding what can and cannot be returned. Please remember that all sale/clearance items are final sale and cannot be returned for an exchange, refund, or store credit.
CAN I RETURN MY PURCHASE FROM PAPAYACLOTHING.COM TO ONE OF THE RETAIL STORE LOCATIONS?
At this time, merchandise cannot be returned to the stores and vice versa. Merchandise purchased at the store cannot be returned to our website.
MY ITEM WAS RECEIVED DAMAGED. WHAT SHOULD I DO?
Before sending in your package, please call our office during regular business hours so that we can make notations on your account for faster processing.
DO YOU OFFER THE PURCHASE OF GIFT CARDS ONLINE?
Unfortunately, we do not offer the purchase of gift cards and gift certificates for use at our stores and online.
DO YOU SHIP TO MY COUNTRY?
At this time, shipping is available to any Europe, Asian , USA, CANADA and Austraila , along with several AFrican and Middle east country / Territories. Please visit the <Shipping Information> section for further information.
DO YOU SHIP TO APO, P.O BOXES, AND FPOS?
Yes, we do! We realize there is no State option for most APO and FPO addresses. Therefore, please select CA, NY, or AL if unlisted.
WHAT FORMS OF PAYMENT DO YOU ACCEPT?
We accept the following major credit cards: VISA, MasterCard, American Express, and Discover Network. We do not accept international credit cards, cash, COD's, personal and business check, money orders, gift certificates, and gift cards (even those issued by any of the above credit card companies. We are working on adding PayPal to our website very soon. You can visit our <Payment Options> section for further information.
I ATTEMPTED TO PLACE AN ORDER ONLINE, BUT A POP-UP ERROR MESSAGE APPEARED STATING THAT MY TRANSACTION WAS DECLINED. HOWEVER, THERE IS A CHARGE TO MY CREDIT CARD. WHAT HAPPENED?
What you see on your credit card statement is a pending charge that will go away in 1-7 business days and the funds will no longer be on hold by your credit card issuing bank.
CAN I ORDER BY PHONE, EMAIL, MAIL, OR FAX?
The best way to make an order is to place it directly online. If you are having difficulty, please do not hesitate to call our office during business hours for assistance. Order by email, mail, or fax is unavailable at this time.
DO YOU OFFER CATALOGS?
We are issue the E-catalogs Every 3 month with new Update , Every Purchas over USd 500.00 We will issuse the printed our Catalogs
CAN I MAKE ANY CHANGES OR CANCELLATIONS TO MY ORDER?
In order to insure all of our customers receive their orders in a timely manner, changes and / or cancellations are not allowed.
DO YOU HAVE A WISHLIST?
A wish list basket is not available at this time. We are working hard on improving our website daily, so keep an eye out for it!
I PUT SOMETHING IN MY SHOPPING CART AND IT DISAPPEARED. WHAT HAPPENED?
If you are inactive for approximately 30-60 minutes at a time, the basket may empty itself. Please make sure to sign in before placing any items in your basket for purchase.
THE ITEM IS NO LONGER IN STOCK. WILL YOU GET MORE IN?
Reorders are rare for our website and we never know when and which styles will be restocked. We do receive returns and inventory checks on a regular basis and all items in brand new condition back on our website.
I FORGOT MY PASSWORD. WHAT DO I DO?
You can use the Forgot My Password link on the website. If it fails to email you a new password, please email us at shop@liv-vogue.com or call us at +852 8172 3655for further assistance.
I FORGOT TO USE MY COUPON CODE AND / OR POINTS. CAN I ADD THEM TO MY EXISTING ORDER?
In order to insure all of our customers receive their orders in a timely manner, changes and / or cancellations are not allowed.
IF WE HAVEN'T ANSWERED ANY OF YOUR QUESTIONS IN OUR FAQ SECTION,
PLEASE FEEL FREE TO EMAIL US AT info@liv-vogue.com FOR ASSISTANCE.
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